Reset Password (Official) — GlobalConnect
Locked out, or seeing “incorrect password”? This page shows the official way to reset your password, what to do if you don’t remember your User Name, and who to contact if the self-service reset doesn’t work. Everything here is written in plain English so you can get back in quickly and safely.
Before you begin (30-second checklist)
- Know your User Name. The reset form will ask for it. If you’re not sure, your Dealership Administrator can confirm it for you.
- Have your security answers ready. Self-service reset requires you to answer the security questions you set up earlier.
- Use only the official pages. Open your saved bookmark to the official login or reset page. The real login screen shows User Name, Password, and a LOG IN button with a short instruction above the fields.
How to reset your password (official flow)
- Open the official reset page from your bookmark.
- Enter your User Name and follow the prompts.
- Answer your security questions when asked.
- Create a new password and finish the reset.
- Return to the official login page and sign in with your new password. Click LOG IN once and wait for the page to respond.
Tip: If the screen layout or wording looks different than usual, close the tab and reopen your saved bookmark to the official page.
If self-service won’t work
- Dealer users: If you can’t complete the reset online, work directly with your Dealership Administrator (or Partner Security Coordinator/PSC). They manage accounts, roles, and password support.
- Other issues: Use your organization’s normal help channel or local help desk (linked from the official login page).
Quick fixes for common reset problems
- “User Name” unknown
Start the reset again. When prompted, follow the on-screen instruction to contact your Dealership Administrator for help with your User Name. - Looping or frozen pages
Refresh the page, clear your browser cache/cookies, and try again from your bookmark. Make sure you see User Name / Password / LOG IN on the login screen. - Double-clicking LOG IN
Click LOG IN once and wait a few seconds. Multiple clicks can create loops. - Still stuck after reset
Ask your Dealership Administrator/PSC to review your account. They can unlock the account, verify permissions, or trigger another reset if needed.
Security best practices (after you reset)
- Update your security answers so the self-service reset works smoothly next time.
- Use a strong, unique password and don’t reuse it from other sites.
- Sign out on shared devices and prefer a trusted, secure network when changing credentials.
- Bookmark the official login and reset pages and use those bookmarks every time.
FAQs
1) Where do I reset my password?
Use the official password reset page from your saved bookmark. Follow the prompts, starting with your User Name.
2) I don’t remember my User Name—what now?
The reset flow will direct you to contact your Dealership Administrator to confirm your User Name.
3) Can the help desk reset my password for me?
Dealer users who can’t use the self-service reset should work with their Dealership Administrator/PSC. The login page also links to the local help desk for other support.
4) What page do I use to sign in after the reset?
Return to the official login page. You should see User Name, Password, and the LOG IN button.
5) Why do I keep getting “not authorized” after I sign in?
That’s a permissions/role issue, not a password problem. Ask your PSC/admin to adjust your access.
Final Thoughts
The fastest way back into GlobalConnect is to use the official self-service reset with your User Name and security answers, then sign in at the official login. If the reset doesn’t work, your Dealership Administrator/PSC can help immediately. Bookmark both pages, use one clean click on LOG IN, and you’ll be back to work in minutes.