New User Setup (GlobalConnect) — A Simple, No-Stress Guide
If you just joined a dealership team or a partner company and need your first GlobalConnect sign-in, this guide is for you. We’ll cover what to prepare, how to get your account created, the exact first-login steps, and the quick fixes that solve most problems. You’ll also see where to find official reset and help links, so you’re never stuck.
This is an independent, educational guide. For sign-in and any official actions, always use the verified GlobalConnect pages provided by your organization.
What to do before you start (2-minute prep)
- Confirm your job role. Access is role-based (service, parts, sales, accounting, admin). Your store’s Partner Security Coordinator (PSC) or administrator assigns it and creates user IDs. See GM references that explain PSC responsibilities.
- Bookmark the official sign-in. Use the official GlobalConnect login page and save it as your bookmark:
Official Login: https://vls.autopartners.net/
The screen uses the exact labels User Name, Password, and a LOG IN button with the instruction to continue to GlobalConnect.
Step 1 — Ask for your account
New users don’t self-register. Ask your PSC/admin to create or enable your GlobalConnect ID. (GM materials note that PSCs create IDs for dealership personnel.)
Step 2 — Open the official login page
Open your bookmark to the official sign-in:
Official Login: https://vls.autopartners.net/
Quick safety tip: if a page looks unfamiliar, close it and reopen your saved bookmark. You should see the User Name / Password / LOG IN pattern on the official page.
Step 3 — First sign-in (exact screen labels)
- Enter your User Name.
- Enter your Password.
- Click LOG IN once and wait for the page to respond.
These labels and the instruction line appear on the official screen.
Step 4 — Set up recovery (so resets work later)
If you ever need to reset your password, use the official reset page:
Password Reset (Forgot Password): https://gcfp.autopartners.net/
That page asks for your User Name and may require your security answers. If you can’t remember your User Name or aren’t sure you have one, it instructs you to contact your Dealership Administrator.
Step 5 — Check your dashboard & permissions
After your first login, make sure the menu items match your job. If a link you expect isn’t there, that’s a permissions issue—ask your PSC/admin to update your access. Several GM guides direct users to the PSC if expected links aren’t visible. VinSolutionsGeneral Motors
Step 6 — About dealer apps (optional)
GlobalConnect itself is a web portal. Some dealer-only mobile apps (for example, CSMT – Certified Service Mobile Toolbox) use your GlobalConnect ID and are intended for dealership service personnel:
- CSMT on Google Play: https://play.google.com/store/apps/details?id=com.gm.fpr
- CSMT on App Store: https://apps.apple.com/us/app/csmt-certified-service/id665252466
Your store will tell you which tools apply to your role. Service bulletins also describe CSMT usage (e.g., parts traceability).
Common first-day snags (and quick fixes)
“I clicked LOG IN twice and it spun forever.”
Double-clicking can create loops. Refresh the page and click LOG IN once.
“The page looks broken or won’t load.”
Update your browser, clear cache/cookies, and try again from your bookmark. Returning to the official page ensures you’re in the correct flow.
“I don’t know my User Name.”
Open the reset page. If you can’t recall it, follow the instruction to contact your Dealership Administrator.
Password Reset: https://gcfp.autopartners.net/
“I can sign in, but key tools are missing.”
Your role may not be mapped yet. Ask your PSC/admin to review your access (GM documentation points to the PSC when links aren’t visible).
“I think my credentials were exposed.”
Report it immediately and have your PSC reset or reissue access per internal security guidance. (GM security communications advise escalation if an ID may be compromised.)
FAQs
Q1) Who creates my account?
Your dealership’s Partner Security Coordinator (PSC) or administrator creates and assigns access for new users.
Q2) Where is the official login? What should I see?
Use the official sign-in and look for User Name, Password, and a LOG IN button with an instruction line above the fields:
Official Login: https://vls.autopartners.net/ VSP
Q3) How do I reset my password?
Go to the official reset page, enter your User Name, and follow the prompts—be ready to answer your security questions. If you don’t know your User Name, contact your Dealership Administrator:
Password Reset: https://gcfp.autopartners.net/
Q4) My dashboard is missing a link I need. What now?
That’s a permissions mapping issue. Ask your PSC/admin to enable the link for your role (several GM references say to contact the PSC if forms/links aren’t visible).
Q5) Is there a general GlobalConnect app?
No—GlobalConnect is web-based. Certain dealer-only apps like CSMT exist for service teams and use your GlobalConnect credentials (see official store listings):
- Google Play: https://play.google.com/store/apps/details?id=com.gm.fpr
- App Store: https://apps.apple.com/us/app/csmt-certified-service/id665252466
Q6) What’s a GMIN and do I need it today?
A GMIN is an identifier used across GM systems; it’s typically tied to your account by your PSC/admin. GM materials explain how PSCs create IDs and how to find identifiers after sign-in. GM Portal
Final Thoughts
Your first day doesn’t have to be stressful. Start from the official sign-in (https://vls.autopartners.net/), use the User Name / Password / LOG IN flow on that page, and check that your tools match your role. If something’s missing, your PSC/admin can fix it quickly. And if you ever need a reset, go to the official page (https://gcfp.autopartners.net/) and follow the prompts—keeping your security answers handy saves time. With those basics, you’ll be confident on day one and set up for smooth work afterward.