Login Troubleshooting

If you’re facing trouble signing in to the GMGlobalConnect Login Portal, don’t worry. Most login issues happen for simple reasons, and you can fix them on your own by checking a few things.

Check Your Internet Connection

Start with your Internet connection. Make sure it’s stable and working properly. If your Wi-Fi signal is weak or keeps disconnecting, the page might not load or you could get an error. Refresh the page after ensuring your connection is active.

Double-Check Your Username and Password

Your Username and Password are both case-sensitive. That means even a small change in letters, like typing a capital instead of lowercase, can stop you from logging in. Make sure CAPS LOCK is off, and if your browser lets you view your password, use that option to confirm you’re typing it correctly.

If you think you’ve forgotten your password, use the “Forgot Password” link on the GMGlobalConnect portal to reset it.

Clear Cookies and Cache

Sometimes your browser stores old data that causes login problems. Clear your Cookies and Cache from your Computer to remove unwanted files that might be interfering with the portal. Once cleared, reopen your browser and try logging in again.

Use a Supported Browser

The GMGlobalConnect Login Portal works best on modern, trusted browsers. Try using Google Chrome, Microsoft Edge, or Apple Safari. If you’re accessing the site on an iOS device, Safari is usually the most reliable choice. Older browsers or outdated versions may not load the portal properly.

Try Private or Incognito Mode

If the problem continues, try logging in through Private/incognito mode. This version of your browser disables extensions and skips stored data, which often fixes login issues caused by temporary files or conflicting settings.

Still Can’t Log In? Contact Support

If you’ve tried everything and still can’t access your account, it might be time to get help. Contact the Customer service department at General Motors. They can check your account details, reset your credentials if needed, and guide you through the steps to restore your access.

FAQs

Why can’t I log in even though my internet is fine?

If your Internet connection is working, check your Username and Password first. They’re case-sensitive, so make sure everything is typed exactly right. Try clearing your browser’s Cookies and Cache, then reload the page. If that doesn’t fix it, open the site in Private/incognito mode or switch to another browser such as Google Chrome, Microsoft Edge, or Apple Safari on iOS.

What should I do if I forgot my password?

Click the “Forgot Password” link on the login page and follow the instructions to verify your account. Once you reset it, sign in again using your new details. This usually restores access right away.

Why does the page keep reloading or showing errors?

That often happens when your browser is storing outdated data. Clear the Cookies and Cache, then refresh the page. Also, make sure your Computer date and time are correct and use a supported browser. If the issue continues, try opening the site in Private/incognito mode or contact the Customer service department at General Motors for help.

Letter from Ryan Blake

Hello, I’m Ryan Blake, the author of this guide to the GMGlobalConnect portal.

I don’t manage or operate the portal itself — it’s General Motors’ official platform for dealers and employees. My goal here is to help you understand how to access and use it smoothly. Whether you’re trying to log in, view reports, manage dealership tools, or check updates, this guide will walk you through each step clearly.

Think of me as your guide, helping you make the most of GMGlobalConnect without any confusion.

Best regards,
Ryan Blake