FAQs
Why am I getting a “Your GMIN in GlobalConnect doesn’t match” error?
This happens when your GMIN (9-digit ID) in GlobalConnect doesn’t match what’s in GM’s system. Go to Edit My Profile, scroll to the bottom, click Next, then Save. Your correct GMIN should appear afterward.
What is a GMIN and why do I need one?
GMIN stands for General Motors Identification Number. It’s a unique 9-digit ID given to every GM employee or dealer for tracking training, warranty, and system activities.
I forgot my username or password. How can I reset it?
On the login page, click Forgot Username/Password. Enter your registered email and follow the link sent to reset your password. Then log in and update your security questions if asked.
It says “Invalid credentials” even though my password is correct. What should I do?
Clear your browser cache, try a different browser, and make sure Caps Lock is off. If it still fails, your account might need to be reset by IT or your Partner Security Coordinator (PSC).
I’m asked for 2-step verification but I’m not getting the code.
Check that your phone number or authenticator app is correct and synced. Turn on automatic date and time on your device. If SMS still doesn’t work, switch to an authentication app or ask IT for a backup code.
I’m locked out after multiple login attempts. What now?
If you enter the wrong password too many times, your account locks temporarily. Wait for the lockout period to end, then reset your password or contact your PSC to unlock it.
Why do I see “Access denied” in the Parts or Service modules?
You may not have the required role or permissions. Contact your PSC or manager to review your access level and make adjustments if needed.
The page keeps loading or freezes. How do I fix it?
Try another browser or device, clear your cache, and disable pop-up blockers. If it still doesn’t work, it’s likely a portal issue — report it with a screenshot.
Is the login page secure? It looks different on my phone.
Only use the official GMGlobalConnect URL or bookmark from your dealership’s internal link. If it looks unusual or uses a different domain, don’t enter your credentials — it could be a fake page.
Do I need a VPN to access GlobalConnect from home?
Some dealerships require a VPN for remote access, especially for sensitive data. If you can’t connect, confirm if your store’s policy requires VPN before logging in.
I changed my password, but the site still says it’s wrong.
If you changed it through GM’s corporate system, wait a few minutes for it to sync. Then clear your browser cookies and try again.
Where can I find training materials or modules in GlobalConnect?
Log in and look for the Training or My Profile section. You can also ask your dealership’s training manager or PSC for direct access links.
How can I create a new GlobalConnect ID for a new employee?
Only the PSC can create new user IDs. Provide the employee’s details and they’ll receive their own GMIN once their profile is approved and activated.
Can two employees share one GlobalConnect ID?
No. Every user must have a unique ID tied to their own GMIN. Sharing IDs is against GM’s security policy and can cause data conflicts.
Why do I need to change my password so often?
GM’s security policy requires regular password updates to keep accounts safe. Use a strong password and store it securely in a password manager.
What should I do if I think my account was hacked?
Change your password immediately, update your 2FA method, and report it to your PSC or IT support. Review any recent activity for unusual changes.
My session expires right after logging in.
Check your computer’s date and time settings, clear cookies, and try again. If it still logs you out instantly, contact IT support to verify your account session settings.
I can’t access certain reports that my coworker can.
That means you don’t have the same access permissions. Ask your manager or PSC to assign you to the correct user group.
How do I get help or contact support for GlobalConnect?
Use the Help link or footer section inside the portal to find your region’s contact number and email. When contacting support, include your user ID, browser type, and screenshots of the error.
What should I try first when GlobalConnect isn’t working?
Follow this quick checklist:
- Make sure you’re on the correct URL
- Clear browser cache and cookies
- Try a different browser or device
- Disable extensions or pop-up blockers
- Ensure your device time is correct
- Connect through VPN if required
- Check for any system outage notices
If all fails, contact IT or PSC with full details and screenshots